Refund and Returns Policy

1. General Overview

At QuestShop we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2 Condition of the Item

To be eligible for a return, the product must be:

• Unused, undamaged, and in its original packaging;
• Accompanied by the original receipt or order confirmation;
• Free from any signs of wear, alteration, or damage caused by the customer.

2.3 Non‑returnable Items

The following items cannot be returned or refunded:

• Digital downloads or software licenses;
• Personalized or custom‑made products;
• Gift cards and promotional vouchers.

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Shipping the Return

Once your request is approved, we will issue a prepaid shipping label for domestic returns. For international returns, you are responsible for the shipping cost unless the return is due to an error on our part.

3.3 Inspection and Approval

After we receive the returned item, our team will inspect it within 5 business days. If the product meets the eligibility criteria, we will process the refund or exchange as requested.

4. Refunds

4.1 Refund Method

Refunds are issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

4.2 Partial Refunds

In cases where the item is returned in a condition that is not fully resalable (e.g., missing accessories, minor damage), we reserve the right to issue a partial refund after deducting a reasonable restocking fee.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your return request. Exchanges are subject to product availability and will follow the same inspection process.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Securely package the item for return to avoid damage during transit.
• Retain proof of shipment until the return is fully processed.

7. Legal Disclaimer

These policies do not affect any statutory rights you may have under applicable consumer protection laws. QuestShop reserves the right to amend this Refund and Returns Policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised policy.

8. Contact Information

If you have questions or need assistance, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: QuestShop,